When the Internet connection fails with error 691

By | 10.12.2018



When the Internet connection fails with error 691

In today’s world Internet connection is not entertainment, but has become a real necessity. Politics, trade, services and education using a virtual network to work. Set Internet allows you to be abreast of the latest events, advertise products, to implement their orders directly from the office.

In online mode, you can make a payment of services, purchase and buy any goods, chat with friends, make new acquaintances. The installation of the Internet does not cause special difficulties. But errors may occur. Some of them you can fix yourself, without referring to specialists.

What does error 691

The message «Error 691: «Access was denied because the username or password was invalid on the domain» suggests that the continued connection to the Internet impossible. This kind of signal to the user that something is wrong with the connection.

При подключении к интернету выдает ошибку 691

  • view whether you are connected to the router or modem to an electrical network (whether the plug is in the socket). Take the time to check the status of the network cable – if there are any tears or damage. This is especially true if you have curious animals. Eliminate the possibility of disconnecting from the computer – note the socket of the network card;
  • if the cable that connects a router or modem with the computer fine, the modem is plugged in, you should brainstorm the possible causes. Correction is possible without the involvement of experts, their own. The main thing – to understand the reason of its occurrence.
  • if during the connection process on the screen of the monitor appears the message that the access is denied due to invalid user name and password, maybe you did something wrong with the introduction of user name and password.
  • sometimes this error appears and correct the registration data. In this case, it is necessary to inquire about the status of account, and more specifically – how much money is there. Many providers at zero balance, suspend the provision of services;
  • if you already made connection with the same username and password, you will not be able to connect. Error code from different suppliers may differ. But for most, 691.

Video: with Error 691 PPPOE connection in Win 8.1 x64

Reasons

  • if during the connection process on the screen of the monitor appears the message that the access is denied due to invalid user name and password, maybe you did something wrong with the introduction of user name and password.
  • sometimes this error appears and correct the registration data. In this case, it is necessary to inquire about the status of account, and more specifically – how much money is there. Many providers at zero balance, suspend the provision of services;
  • if you already made connection with the same username and password, you will not be able to connect. Error code from different suppliers may differ. But for most, 691.

Correcting the problem

The problem can be solved in several stages. Sometimes to create the connection, only one step, but be prepared for the fact that the way out will be found immediately.

First of all:

  • to check the account balance. This can be done by calling technical support of your ISP or logging into my account from another IP address. The phone can be found in the documents provided by the ISP;
  • check the correctness of the registration data, user name and password. View them in the contract. Be sure to pay attention to the layout of the keyboard, not allowing replacement of the letter «o» with zero. The pressed key is CapsLock changes keyboard layout by modifying the registry. Do not forget about it;

    При подключении к интернету выдает ошибку 691

  • in order to save yourself from mistakes when typing name and password, create a text file. In the future, when reconnecting you will need only to copy the data from a file into the program window for the connection.

Note the presence of gaps in the introduction of characters. Do you have a spare before the first character of a password? Check out this easy: put the cursor before first character and press the Backspace key. If the gaps are, they will fade. Also check and put the name of the user.

  • be sure that you have entered the VPN server. To check, open control Panel Network connections. When you right-click your connection, select Properties. There you will find the IP address of your computer. Check the value specified in the agreement;

    При подключении к интернету выдает ошибку 691

  • if the search for a place where you can see the IP address is confusing, try to see the sequence through the built-in Windows help.

If the computer’s operating system is Windows 8, you can do the following:

  1. in the input line of data in the start menu, type ip;
  2. in the drop-down menu, select View network connections;
  3. clicking View network connections, you get to the page of access to your connections.
  4. choose the right and you will see the IP address of the computer.
  • it is important to know that the setup of the Internet connection can only be included in the computer network cable. Work on Wi-Fi in this case is impossible. As a rule, among the connections that you will see in the window, you must choose the Ethernet;
  • check for Windows Firewall. There are times when disabling it obstructs the Internet connection;
  • to determine whether already a connection with your registration data, you can only call the technical support. In this case, the solution will prompt the operator. It may be necessary to invite the master.

At one stage you certainly will continue to be connected to the Internet. If this does not happen, contact technical support.

The article describes the causes pretty common error code 691 that occurs when you connect a computer to the Internet. Gives tips on how to fix it.




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