What to do if sound does not work in Skype

By | 10.12.2018



What to do if sound does not work in Skype

During a conversation on Skype, especially if you just had it installed sometimes there are various types of problems, both with sound and with image.

Often what happens is that you hear his companion, and he do not. The reasons for these sound issues may be different, and below we will examine each of them and learn Troubleshooting techniques.

The causes and methods of eliminating

There are many reasons why you might not work the sound and now we let’s review the main ones:

  • the main source of various problems and issues during calls on Skype are connection problems to the Internet. Silence can be one of the factors indicating poor quality of the Internet signal. Check the connection of the Internet through a LAN cable or using Wi-Fi on your device and ask them to check your partner, because in Skype calls involve two-way and more, so connection problems can be how you and your opponent. The solution to this problem is to establish the Internet connection;
  • if after you have verified that the Internet connection and you and your connection is good enough, and your opponent continues not to hear, then you’re likely to have problems with the microphone talking. To solve this problem, if you use a separate external microphone, first check its connection to the device. If that doesn’t work, then the article will be considered methods of solving the problem non-working microphone.

Video: the Reasons why sound does not work on incoming calls and messages in Skype

Skype mutes the sounds

If during robots are programs Skype, it mutes all other open program on the computer, this problem can be solved:

  1. under sound, in which you can get by clicking on the «start» button in the bottom menu of your computer and selecting «control panel». There under «hardware and sound» look «sound»;
  2. in the dialog box, you need to find the button «Link». After clicking it, you will see a message stating that the Windows operating system can reduce the loudness of various sounds during use of the computer to talking on the phone;
  3. then you see a list in which the computer is advised how to behave in such cases, with such options:
    • disable all other sounds;
    • to reduce the volume of other sounds by 80%;
    • to reduce the volume of other sounds by 50%;
    • no action required.

      Что делать, если не работает звук в скайпе

If your computer is partially or completely mutes during calls in Skype all other sounds, then most likely the active one of the first three options. In order for the Skype doesn’t drown out the sounds, just select the fourth option and activate the circle to the left of the row.

Quiet sound

And this is the problem that your interlocutor in Skype can hear you perfectly, and you barely because of the quiet sound.

The reasons for such problems can be several:

  • first check the sound level on your speakers, perhaps it works on the lowest level;
  • check in the «Mixer» (in the bottom right corner of the monitor painted a small speaker icon) the sound level on your computer to the sound level of the program Skype;
  • if preview two methods do not help, then go to the «sound» section in the settings of Skype.

    Что делать, если не работает звук в скайпе

Didn’t hear the doorbell

If somebody calls you and the ringing sound is not audible, then there can be several reasons:

  • to begin with, as in the last problem, check the sound level on your speakers, perhaps it works on the lowest level;
  • check in the «Mixer» (in the bottom right corner of the monitor painted a small speaker icon) on your computer, please note that if drawn speaker crossed the red line, the sound is disabled at all.

    Что делать, если не работает звук в скайпе

Interrupted

If during a call in Skype you have the audio breaks up and you hear only fragments of the speech of the interlocutor, we first verify the connection to the Internet. Probably just you or your partner is too weak or non-existent Internet signal.

In this case, the first step is to check the source Internet distribution:

  • the correct connection to computer or notebook to a LAN cable;
  • the performance of the router and connect devices to it.

If the connection to the Internet is working properly, then the other person should check the operation of the microphone, maybe he just has problems with the microphone.

Video: setting up audio and video in Skype

Hear the sounds of the computer

Often occurs such a problem that when you on the computer while talking on Skype include any additional sounds, for example, you are listening to music, and your caller hears on your computer or other device, all these sounds. The solution to such problems exists.

Under sound, in which you can get by clicking on the «start» button in the bottom menu of your computer and selecting «control panel». There under «hardware and sound» look «sound».

There you will see the active circle next to one of the four items:

  • disable all other sounds;
  • to reduce the volume of other sounds by 80%;
  • to reduce the volume of other sounds by 50%;
  • no action required.

Just activate the first item «disable all other sounds» and problem solved.

Что делать, если не работает звук в скайпе

The interlocutor hears nothing

If during a call in Skype your partner absolutely hears nothing, then here are some steps that are designed to solve this problem:

  1. make a test call and call echo123, if you can hear the answering machine and your voice in the recording, your device, using which the playback working properly and the problem your companion with audio playback;

    Что делать, если не работает звук в скайпе

  2. if after the first stage you hear a recording of your own voice, so for some reason Skype doesn’t see your recording device. to resolve this problem go into settings of Skype, you will be able to get the following: skype – tools

    (tools) – options (settings) – sound devices (audio devices);
  3. again make a test call to skype to make sure that you configured everything correctly, if you still not hear it, then you have some problems with the microphone.

Problems with the microphone

Often people complain of such a problem that «doesn’t work sound in Skype can’t hear me in the headphones», then most often the problem is either in the headphones of your partner either in your recording device, that is, in the microphone.

If you have problems with the external microphone, to begin with:

  1. check for correct connection to PC, laptop or other your device:
  2. using «start menu» go to «control Panel»;
  3. and then in the «Hardware and sound» and make sure the computer sees your recording equipment and to selected it;

    Что делать, если не работает звук в скайпе

  4. if the computer does not detect your microphone, do the following:
  • to check the validity of its connections, that is in the correct socket you have connected your recording device.

If you have a internal microphone or all the previous manipulations with the microphone did not bring any positive effect, then there are several options to fix the issue

  • browse through the menus of Skype in the Tools and in the pop-up dialog box, select «Settings». There you will find the «Sound» section. Speak something into the microphone and see if the band Volume near the microphone acquires a green color, you can move on to the next step of setting, if the band holds grey, then you work the microphone in Skype;

    Что делать, если не работает звук в скайпе

  • if the microphone is not working specifically in Skype, you will need to click on the little triangle next to the name of the selected microphone, and after you have the pop-up list of microphones, try to choose another and to see whether there is now a green strip, choose different options from the offered, until you achieve the desired result;

    Что делать, если не работает звук в скайпе

  • if after the previous two steps, you have not managed to configure the microphone and the source you still can’t hear, either it requires an additional driver, which is rare, or for any other reasons, your operating system does not want to work with him.

Nevertheless, if your situation is more suited to the last point, don’t despair and this problem can be solved. In this case, go through the menu «start» «control Panel» and select there the tab «Audio», there you will find the item «sound recording» and check the volume level of the microphone, which should not be lowered to the bottom mark.

Что делать, если не работает звук в скайпе

If not helped, and adjust the volume, navigate through the start menu» in the «control Panel» and under «Hardware and sound» check to see if your computer is your recording equipment, perhaps at the moment he should be in priority to the other microphone, then select and save the settings.

Echo during a call

If during a conversation through the program Skype, you hear an echo or background noise, then fix the problems, or better Internet connection, or you need to replace the headset. Using a test Skype call, check what you hear an echo, maybe you have a defective microphone, which creates noise.

Microphone not working in Skype after updating

If after upgrading the version of Skype program you have encountered a microphone, then most likely, you have just lost your Skype settings.

To get them you need to make few simple steps:

  1. in the top menu of the program window go to Tools — options — sound settings.

    Что делать, если не работает звук в скайпе

  2. here you should ensure that the number of proposed, selected the correct microphone and speakers.
  3. if during your speaking into the microphone just below his name, the strip becomes green, it means that he is healthy and you have achieved the correct settings, and if not, try selecting another device.

Sound problems in Skype are always associated either with the settings of the program Skype that to solve much easier, or the problem lies in the malfunction of your headset or unwillingness of your operating system to work with them. In any case, all these problems reshayutsya.




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