How to use the OneDrive Troubleshooter to solve problems with file synchronization
If using OneDrive in Windows 8.1, at some point, you will detect that your files are no longer synced, you can try to solve the problem using the official tool from Microsoft, designed to troubleshoot a cloud service. The OneDrive Troubleshooter is a small utility that can automatically fix your problems. Right here you will learn where to find and how to use it.
If your files have ceased to go to OneDrive, the first thing you should do is to consult guidance from Microsoft. If the above recommendations do not help solve your problem, then OneDrive Troubleshooter – this is your last chance to fix the problem.
To get the OneDrive Troubleshooter, download file for filename onedrivets.diagcab from the Microsoft server. OneDrive Troubleshooter works like all the other Troubleshooting tools in Windows.
After you run the downloaded file, you will see the following window:
If you click on the Advanced link at the bottom of the starting window, you will find that tool offers only one additional parameter, which by default, already included: «errata».
Click «Next» and the Troubleshooter will start the process of identifying problems. The process will be performed multiple tests, including the search for symbolic links, which may adversely affect the operation of OneDrive.
Once the discovery process is complete, the OneDrive Troubleshooter will ask you to send diagnostic information to Microsoft. Keep in mind that if you want to send this information, the upload process will take some time, maybe even several minutes.
After you make your choice, the tool will start to offer solutions. In most cases, he will ask you to reset the OneDrive settings. If you want to try, then click on the appropriate button. Otherwise, click «Skip this step».
I clicked skip to see what other options may offer tool.
I was then asked to turn on UAC, because OneDrive supposedly this feature must be enabled. I refused, because I think that the problem is not in this, because for many months OneDrive worked fine with disabled UAC.
However, this advice ended, so it was decided to include the user account control. However, as I thought, it did not give the desired result – files are still not synchronized, and next to the OneDrive icon in the taskbar and in Windows Explorer, still adorned with a yellow exclamation mark.
In the end, I ran Troubleshooter again and performed a reset OneDrive. It helped me.
I did my best to show you most of the stages in use, but depending on your problem, the Troubleshooter can recommend very different actions, and not those described in this article. In addition, he may suggest you to go through other steps to solve your problem. So please keep that in mind.